What kind of documentation is usually important in the claims process?

In the claims process, the claims history of the claimant is crucial because it provides insight into the individual's previous interactions with insurance policies, including the frequency and types of claims submitted. This history can help the claims adjuster assess the validity of the current claim and determine if there are patterns that need to be taken into consideration. For example, if a claimant has a record of multiple claims for similar incidents, that could raise questions about the legitimacy of the current claim.

On the other hand, sales reports from agents might highlight performance metrics but do not directly relate to the assessment of an individual claim. Legal contracts that are not related to the claim are irrelevant to the evaluation process and wouldn't provide useful context or support for the current claim. Personal feedback from policyholders can provide insights but is typically not as structured or reliable as documenting the claimant's claims history. Thus, the claims history serves as a foundational piece of evidence that insurance companies rely on when making decisions about claims.